People don’t want tips and content, they want to keep each other from drowning.
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What if we got riggedity real at the top of each call and ask “So, how are the Winter doldrums treating you?”
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So like, to what extent is the hyper-individualized conception of technical problem-solving a view that is synonymous with “being bad at systems”? 🤔
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This is a really important point.
Almost no one dealing with sociotechnical factors in prod is getting resourced properly.
Our industry’s obsession with individual genius means reality gets retrofitted into the shape of problems that prop up the lone hero myth, rather than designing for what it actually takes to collaboratively maintain working systems.
https://dair-community.social/@trochee/113765351777452728
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This morning’s reading, btw, was @mononcqc's wonderful article on Honeycomb incident response practices in The New Stack.
We need so much more like this.
https://thenewstack.io/how-we-manage-incident-response-at-honeycomb/
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If you don’t think every large, complex ecosystem of massively engaged constituents is in some sort of state of perpetual large or small incident, you are living a fantasy.
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Just enjoying some morning reading and realized that I designed processes for community engagement with some of the largest technical ecosystems in history in a way which very much mirrored incident response practices on SRE teams but almost no one was willing to code these as similar types of work.
So that's cute.
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One day soon I’d like to give myself a chance to write and reflect on having seen where the rubber meets the road with users in 4 different instances of “the world’s first [insert category here]”
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“Have you demonstrated that you care, and have you given people reason to believe that you caring will result in action taken?”
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People don’t give feedback (be it through interviews, surveys, or anything else) if they don't think anyone is listening.
We have limited time on this earth, and it's natural that people (users are people, btw) would conserve their GAF for things they've learned are likely to actually count.
It's not the most comfortable thing to grapple with, but this means that uptake of requests for people to provide you with data is actually a measure of your social capital with them.
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This entire thread is gold, but this specific post supports why, when running a research project about i.e. “why are/aren’t people adopting this product?” the very first piece of data being gathered is actually how strong your standing is with your external constituents, as demonstrated by how willing they are to provide feedback when asked for it. https://mastodon.social/@grimalkina/113759741718551268
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And you know why?
It’s because
—and I know this is a wild one—
we do not cease to be human beings because we are technologists.
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And of course I mean “Not A Thing” in the sense that there isn’t any formal recognition or a well-established discipline, or god forbid any pre-packaged prestige to mine.
It is very much a thing in the sense that I have been watching technologists learn new skills, sometimes being one myself, and it turns out the question of “Can you get someone to help you get unstuck?” is the path through which success or failure flows basically every time.
It’s not just a thing, it’s everything.
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“Social computational learning”
is a) Not A Thing, mostly b) my entire career
So that’s awkward.
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Makes me think about how tech mostly doesn’t know what to do when asked to think about users as external collaborators with creativity or agency or anything other than “people who need to click a button so I can get my bonus”.
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Exploring WriteFreely and happened upon something I rather like in their release notes:
They've divided things up into buckets of “User-Facing Changes”, “Admin-Facing Changes” and “Developer-Facing Changes”.
Collaborative ecosystems usually have some version of these buckets of constituents who care for different reasons, but we talk about "user experience” like it's just one thing…
https://github.com/writefreely/writefreely/releases/tag/v0.15.1
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Happy eggnog in your coffee season to all who celebrate!
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I find great soothing in this as well
https://hachyderm.io/@w8emv/113691917550763177
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If you’re a long-tenured tech worker, what are you carrying because of that right now?
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A large quantity of the adoption potential of developer tools comes from insufficient psychological safety in the workplace instilling a deep desire for anything that might help your coworkers not be mad at you.
Let’s discuss
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