Just enjoying some morning reading and realized that I designed processes for community engagement with some of the largest technical ecosystems in history in a way which very much mirrored incident response practices on SRE teams but almost no one was willing to code these as similar types of work.
So that's cute.
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If you don’t think every large, complex ecosystem of massively engaged constituents is in some sort of state of perpetual large or small incident, you are living a fantasy.
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This morning’s reading, btw, was @mononcqc's wonderful article on Honeycomb incident response practices in The New Stack.
We need so much more like this.
https://thenewstack.io/how-we-manage-incident-response-at-honeycomb/
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This is a really important point.
Almost no one dealing with sociotechnical factors in prod is getting resourced properly.
Our industry’s obsession with individual genius means reality gets retrofitted into the shape of problems that prop up the lone hero myth, rather than designing for what it actually takes to collaboratively maintain working systems.
https://dair-community.social/@trochee/113765351777452728
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@anthrocypher how many of us were in the “it’s only community so it’s not really technical so having one person on call 24/7/365 is fine” chair, I wonder.
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@mhoye friend, if I were worse at defining work patterns around actual realistic capacity in the face of emergent systems as they relate to the success of a business, I would gave had an easier path 😂
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@anthrocypher gendered roles? one better staffed/funded/recognized?
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@evanwolf i have no idea what you’re talking about /s
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@anthrocypher
I've always loved how the compassionate theory behind blameless post-mortems, as was pioneered also at Etsy, an idea of collective responsibility, is itself also a mirror of contemporary ethics.
cc @linse
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@anthrocypher oh interesting. I never thought of how good communities are basically always on fire in one way or another, and what makes them good is how they deal with that fact.
Why was that not more obvious? It feels like one of those things I can't unsee now.
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@dave then I have done my job! ☺️ Really though, l think we’ve made a bunch of concerted efforts NOT to develop these notions as an industry. It’s not on you
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@anthrocypher @dave
The thinking observation and alignment is uncanny.
Discussing tangential topic on Cat’s thread - https://mastodon.social/@dahukanna/113760839488209440
Inspired by observations during trip to Japan: people, including community, should be a constituent of the target system. Not some weird, unexpected appendage.
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@anthrocypher
I want to say
If only community crises were treated like incident response
But I also want to say
If only incident response were treated like incident response
The ideals of SRE incident response are amazing and pro-social
And they are betrayed by under-resourcing (in the cases you're pointing to) or by developer exceptionalism/10xism (in my experience) — the hotshots are "too valuable" to spend their time on triage, bug fixes, QA or testing
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@anthrocypher omg have you written about this? I would love to hear more.
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@yvonnezlam my goodness, I have never written about this as experience made me pretty sure no one cared, but I might have reconsider 😆
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@anthrocypher @yvonnezlam I would also love to read this!
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