This entire thread is gold, but this specific post supports why, when running a research project about i.e. “why are/aren’t people adopting this product?” the very first piece of data being gathered is actually how strong your standing is with your external constituents, as demonstrated by how willing they are to provide feedback when asked for it. https://mastodon.social/@grimalkina/113759741718551268
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People don’t give feedback (be it through interviews, surveys, or anything else) if they don't think anyone is listening.
We have limited time on this earth, and it's natural that people (users are people, btw) would conserve their GAF for things they've learned are likely to actually count.
It's not the most comfortable thing to grapple with, but this means that uptake of requests for people to provide you with data is actually a measure of your social capital with them.
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“Have you demonstrated that you care, and have you given people reason to believe that you caring will result in action taken?”
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@anthrocypher I saw those surveys as very likely to be weaponized against me, which didn't foster honest disclosure.
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@willyyam oh yeah that’s a whole added layer. “Based on the state of your social capital, will this request be viewed as an overture or a threat?”
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text/gemini