Toot

Written by Ruben Schade :runbsd:🇦🇺🇸🇬 on 2025-01-31 at 01:58

My Hot Take™ for the month: Chatbots are the customer-service equivalent of Electron desktop “apps”:

• Nobody external to the business would choose to use them, because they’re functionally worse.

• They externalise their costs.

• They suck.

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