My Hot Take™ for the month: Chatbots are the customer-service equivalent of Electron desktop “apps”:
• Nobody external to the business would choose to use them, because they’re functionally worse.
• They externalise their costs.
• They suck.
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@rubenerd I get that this is just a hot take, but it seems a bit forced. There's more of a scale to Electron apps. People love Obsidian for instance 🤷
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