Also, there was an incredibly rude employee going through the line when we were waiting that was telling anyone who’s flight was originating in DFW (they weren’t on a connecting flight like us) that they were responsible for their own transit and lodging since their transit point of origin was Dallas. Not apologetic at all (I’m sure that was part of training) but I was under the impression that a delay of more than 3 hours requires some kind of compensation.
People were pissed.
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