I'm helping my father with some financial things, and oh my god it's difficult to figure out how to do this!
Each institution has a slightly different policy, and each contact person gives me slightly different information, and inevitably after managing to get proof of address (not easy these days!) and queueing for ages, only to be told "You don't need proof of address and you could have done this through our app 😊" which none of the official information people told me when I asked what process to follow.
And apparently I still managed to fill in the wrong form.
Maybe I need to go for a swim or something.
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