They cannot delete the account, with the misspelled name. They cannot alter the name associated with the email account....
All they can do (and this is what the supervisor told them) is to escalate it to IT (who will probably tell me to use another email account to create an account).
So... the trick I have to do is to create an email alias that forwards to my email address...because when I get alerts or two factor authorization requests, they need to come to my email so I see them (not to another person's account). Sigh.
This is seriously unfriendly.
I don't know how people who know nothing about computers or email handle situations like this.
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