@justine
That really bugs me about Open reach also.
You get threatened with £190 bills if either you don't make yourself available for an appointment OR the fault turns out to be an internal one and yet, if Openeach drop the ball and don't turn up....:tumbleweed.......
No apology, no compensation, nothing. Pretty sure my ISP get compensated though 🤷♂️
[#]<Rant
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