@manawyrm Don't rely on their lost and found hotline/online service. That one only operates on their central lost and found facility in Wuppertal. It's faster to go to the actual lost and found service at the terminal stations (Cologne) if it's urgent. They will keep items for two weeks before sending them to the Wuppertal facility. I lost a Fritzbox and went to pick it up in Nuremberg, where they told me that.
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