Ancestors

Toot

Written by Ash K on 2025-02-01 at 01:37

A business I bought something from is ghosting me after requesting an exchange. I got one message telling me they're on holidays and will be back next week, and then no responses for the past month. The business is registered to a "Michael Dafo" in NSW, so I wouldn't have expected it to be a scam or anything but it feels pretty close. What do you even do?

=> More informations about this toot | More toots from ash@bne.social

Descendants

Written by Deborah Pickett on 2025-02-01 at 01:58

@ash “Australian Consumer Law” and “Fair Trading” are probably the terms you need. Don’t know if it’s your state or the business’s registered state you need to do this in, but here’s the NSW one for a taste. https://www.nsw.gov.au/departments-and-agencies/fair-trading/complaints-and-enquiries/products-and-services/safety

=> More informations about this toot | More toots from futzle@old.mermaid.town

Written by Ash K on 2025-02-01 at 02:59

@futzle Cheers. This feels like a huge waste of time for something so small, but I suppose that's what they're counting on.

=> More informations about this toot | More toots from ash@bne.social

Written by Mike [SEC=OFFICIAL] on 2025-02-01 at 06:05

@ash @futzle yeah VCAT here in our end of the world is pretty good for this. The filing fee isn't huge, and while the hearing waitlists can be long it's usually not necessary as filing there sends a very clear "I am not going to give up and go away" message.

=> More informations about this toot | More toots from mike@chinwag.org