My health insurance company (#GEHA) decided late last year to stop processing emails sent to their customer service mailbox (replaced with the "message center" on their new website).
So they just started ignoring emails.
They didn't notify members to stop using the mailbox, or set up an auto-reply, or turn off the mailbox so messages would bounce.
They just stopped handling the messages.
And they apparently consider this a reasonable, OK thing to have done.
[#]smdh #healthInsurance #wtf #fail
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@jik Ah, but you see, dear policy-holder, this is wholly consistent with our for-profit incentive to maximize income this quarter. After all, if we leave people like you hanging, we probably don’t have to pay out as many claims. And it’s not as if you can just walk away from us, is it? So it’s entirely reasonable. Ain’t having a captive market wonderful? [/sarcasm: for-profit healthcare is an abomination, “informed consumer choice” in healthcare provision is unachievable fantasy]
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