Ancestors

Toot

Written by Jake on 2025-01-14 at 00:27

TLDR: contact Microsoft Sales close to your subscription ending and they should be able to put you on Classic:

https://www.microsoft.com/en-us/microsoft-365/business/sales-support#

So, I received the #Microsoft notice that my personal plan would be increasing in price and including the AI as default. There were reports overseas of being able to select a "classic" plan option which didn't include AI, but this wasn't visible to me.

Support chat used Quick Assist to remote into my computer (!) to verify that the Classic option was not available to me, but were unable to help.

After a couple of Support chats, I was finally put in touch with the Sales team, and advised that because I cannot do it myself, they can change it now, but I'd lose the remaining months left on my plan (8 months)!

So their advice is to contact them when the plan is expiring and they will do it then. A pain in the arse, but a potential workaround.

I asked why the Classic option was not available to me, and they claimed it's because of region restrictions (the classic plan is only available in Australia, NZ, Malaysia, Singapore, Taiwan and Thailand - I am in Australia), because my subscription type was not a Personal plan (it is), or a technical issue.

And definitely not because Microsoft want to keep people paying inflated prices for services they don't want.

[#]Microsoft365 #subscription #enshittification

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Descendants

Written by Tim Clevenger :donor: on 2025-01-14 at 00:35

@Jforced This reminds me of the company I worked for that got hit with a huge charge they couldn't absorb so they auto debited their entire customer base with a surprise annual fee and then issued refunds over the next few weeks as customers called to complain.

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Written by Jake on 2025-01-14 at 23:47

@timjclevenger I'm actually impressed by the audacity.

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Written by Jerry Mouse on 2025-01-14 at 02:52

@Jforced@aus.social Hmm ever heart of a free plan... for ever? without #tracking and for #free as in #freedom

[#]LibreOffice is yours for ever and ever and ever and it do not have any builtin surveillance.

Free trial periode, for ever https://libreoffice.org/

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