Today in #nonbinary
I get an email about the car insurance renewal and see it's in my old name. Have to call up to get it changed, supply a copy of my deed poll, so far ok.
Ask them to update my title to Mx
"You can only choose from Mr/Ms/Mrs/Dr"
But I'm none of those I say
"In that case we're cancelling your policy as your legal name won't match our systems. And we'll charge you a cancellation fee."
Wait wait wait - YOU can't support MY title so now this is MY fault?
Asked them to raise it as a formal complaint which has paused the cancellation for 10 days.
GDPR right to rectification means what?
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So er any uk drivers have insurers that don't have a problem with trans people?
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This has been helpful: https://www.nimblefins.co.uk/cheap-car-insurance/non-binary-car-insurance
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@alexlomas "6.9% of the UK population are non-binary" is absolutely not with the cited survey said - it was 6.9% of "individuals aged 16 or over who were living in the UK and self-identified as LGBT or intersex"
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@alexlomas "it's not our fault, it's theirs!"
Y'know what would be easier to maintain? Not having that column stored in a database at all.
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@Aurani @alexlomas I agree it would be easier not to collect fields like title, but unfortunately it's not that simple. Insurers have to send customer data to third parties such as the Motor Insurance Database and the Claims and Underwriting Exchange - if titles are a required field on those systems then insurers also have to collect it.
(I work on insurance IT systems and have had to put in data requirements/restrictions because of third parties)
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@alexlomas Be sure to point them to this - https://deedpolloffice.com/change-name/law/name
If you change your name, it doesn’t matter in the end what kind of document (e.g. deed poll, marriage certificate) that you use as proof of the change of name — and in fact it’s possible (and perfectly legal) to change your name by “usage”, without any document at all.
Titles which are not considered part of your name are: (list includes Mr, Mrs, Mx etc)
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@alexlomas But, FWIW, I'd fight them on principle and then take my money elsewhere anyway
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@ben My plan is to be precisely this - waste their time and then jump ship to somewhere that isn’t a Catch 22 of madness.
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@alexlomas @ben If you want to cost them money, make sure you take your complaint to the Financial Ombudsman Service. It doesn't cost you anything but each complaint (above a certain number) costs the insurer £550, and the insurer is bound by any decision the Ombudsman makes (up to a limit for compensation, but it's six figures so unlikely to apply here).
Also Mx is on the industry standard list of titles (sadly proprietary so I can't link to it).
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@pwaring
Also Mx is on the industry standard list of titles (sadly proprietary so I can't link to it).
THAT is very interesting to know (and encouraging).
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@alexlomas This is
Your title is not part of your name. You can tell them to use "Dr" and then send them a formal right to rectification request.
Include wording like "The cost of updating your computer systems as a prerequisite to correcting my information is not a legally valid reason for refusing to comply with my request."
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@ryanc I mentioned (2) and (3) (also mentioned that Mx is on my driver’s license) and we’ll see what comes of the complaint.
Lifeboat insurance quote being prepared as well with Admiral who do accept Mx.
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@alexlomas @ryanc I’m not in the same boat (no pun intended) but all of my insurance is with Admiral and they’ve always been superb, they’ve never taken the mick with renewal quotes and contacts I’ve had with them have been good. V glad to see they’re enby friendly too so sounds like a good choice
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@steeble @ryanc Yeah, their quote is cheaper so win win tbh!
I’m just going to make sure I waste some more time and money of the existing lot first.
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@alexlomas I’m Rev on my driving licence. But what do they think a “legal name” is as a concept in the UK?
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@revk “Has to match your driving license”
/waves driving license with Mx on it at them/
“Not like that 🤪”
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@alexlomas @revk hah. Good luck. I'd also cite section 7 of the Equality Act, discrim on grounds of gender reassignment if they don't allow mx title
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@NatalyaD @alexlomas @revk honestly, I do wonder in this day and age why organizations are still bothering to ask about/store titles and gender? There can't be many that actually need to..
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@srtcd424 Agreed, if they need specific info, ask don't just infer from gender. Dr can be any gender but often non-male people get misgendered by using it. I often throw a nice little Data Protection smack at organisations. @alexlomas @revk
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@revk @alexlomas Some UK government officials believe there are also illegal names.
https://www.techdirt.com/2024/08/08/uk-once-again-denies-a-passport-over-applicants-name-due-to-intellectual-property-concerns/
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@mansr @revk @alexlomas Reminds me of little Bobby Tables 😁
https://xkcd.com/327/
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@thirstybear @mansr @alexlomas my grandson is going to have issues as he is named “Bobby”. Not Robert, but Bobby.
I wish he had been given Tables as a middle name.
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@revk @alexlomas I was taught in school civics lessons that in the UK your "legal name" is "whatever you choose to tell people it is", and that yes, you could piss around with deed polls and suchlike if it gave you pleasure, but it wasn't necessary to do so.
Many people can be known by several names. It can be rather a pain when people insist that they match.
For example, when people sign your nomination form for an election. Our local elections person does rather like the signature to match the name on the electoral register, perhaps not unreasonably given that there is a non-zero amount of fraud on these forms.
My wife refuses to sign with her first name as on the electoral register - she uses her third. I've got the elections person trained to accept that she is a real person.
But one person who signed a form for me signed with a different first name to the electoral register (she is one of many, many people who use their second or third name) and a different surname to the electoral register (maiden vs married).
Fortunately her handwriting was so bad that the different names looked vaguely similar to the expected names, and the form didn't get queried!
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@TimWardCam @alexlomas that is how I understand it too.
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