Well, they confirmed that my laptop went to Czechia and back in order to have the operating system wiped and ‘upgraded’. Could have done that myself.
They have now ordered a new logic board to swap in, but I get to keep the laptop while I’m waiting for the part to arrive.
So now I get to restore my backup over the internet. That’ll be fun, especially considering how difficult Apple has made backup restores using anything other than Time Machine recently
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