My biggest quibble is with Doctorow's thesis that "the profit motive itself is not sufficient to cause enshittification." The other necessary component, in his telling, is policy that creates opportunities for creeps to take over.
Yes, bad policy can amplify enshittification, but the profit motive leads to abusive behavior with or without external policy. Good policy is a negative pressure on the profit motive. It's there to check the internal logic of profit as a categorical imperative.
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