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Written by Daphne Preston-Kendal on 2025-01-20 at 12:39

The problem here goes to at least two levels beyond Apple not acknowledging the problem publically:

1. Once upon a time, Apple’s front-line support staff were at least competent enough with computers so as not to make such an absurd diagnosis as my guy did today; they no longer are

2. They should then at least be trained on known issues, even if not public: upon seeing symptoms like mine, the technician should immediately recognize the issue and be able to double-check the diagnosis right away

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