This is due to a change in management and management style. We went from "working fine, processes in place but by no means perfect" to "stats, call times, ticket numbers, save money on kit (whilst shelling out more elsewhere), change processes without telling anyone, siloed teams and 0 trust between related teams". It's exhausting and, quite frankly, disheartening. We deal with the public's lives (indirectly), but instead we concentrate on numbers and figures.
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