Imagine being a mechanic for Mercedes and receiving an email from a customer who complains about leaky doors and strange engine noises – and only after four or five tedious mails back and forth you figure out the car was bought from modder who added gullwing doors, shortened the wheelbase, and added twin turbochargers.
I guess that's how #Linux developers feel when they find out the bug someone reported only happens with a heavily modified #kernel like those shipped in RHEL, SLES, or Ubuntu.
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