@tj
You absolutely can make changes in huge organisations.
It's not easy, but you can.
And i would argue from the customer perspective, most of these problems are explicitly CrowdSupply, not necessarily Mouser.
Despite the fact that they're handling the distribution and logistics, from the post backing experience of the website through to the responses from customer support, they appear (whether or not it is true) to want little to no part of the customer care, leaving it entirely to the project owners, despite not really giving them the tools or ownership of that part of the process to do so.
At that point, and with the information they hold CrowdSupply are faced with a set of communication choices. The choices they currently do and do not make, out of those they could automate, speak quite loudly.
=> More informations about this toot | View the thread | More toots from kianryan@oldbytes.space
=> View tj@altelectron.org.uk profile
text/geminiThis content has been proxied by September (3851b).