I would certainly do a factory reset before fiddling with the hardware side.
It’s important to be systematic when problem solving issues like this or you will confused over what has or hasn’t helped.
I would factory reset it and if that doesn’t work, strongly consider using the warrenty rather than attempting a manual repair. If you’re familiar with fixing electronics then have a go but the worse scenario is you accidentally break sornething else and invalidate the warrenty.
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