While we do not ask you to take our word on this incident, we do ask for understanding and sympathy that transparency - especially when previous opinion exists on a subject - has a cost of friction against preconceived notions, and sometimes these become too great for us to handle.
We try to do our best when we can, and we try to make sure that the woes of our instance do not become a subject of burnout for us. Otherwise we cannot put motivation towards our ideal of making this server a safe and welcoming fedi experience. We wish to persevere.
We have multiple ideas and efforts to improve our transparency, while avoiding these points of burnout, and we intend on sharing some of them soon.
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