Update to this:
Seems a contractor visiting the place managed to break a key on the lock. My guess is they dropped the padlock on the ground with the key in it, since it retains the key when unlocked.
Instead of asking our key contact what we wanted to do (especially since we have multiple keys and also an extra lock), they blindly went ahead and just replaced ALL the locks on the building (barrel and padlocks, all with a totally different key type, so the old keys are now useless).
They're cutting us some replacement keys, so hopefully that will solve the issue, but such a hassle caused by a lack of communication on their end.
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