Ancestors

Toot

Written by Matthew Haughey on 2025-02-02 at 00:05

I crossed the bay bridge and they sent me an automated bill. Currently I can't pay it because:

• it can't find my invoice number, which mixes capital letters and numbers and is 13 digits long

• the QR codes on the bill are not true QR codes, they translate to a invoice number not a URL

• you fill out three fields, but error messages don't indicate which of the fields is wrong

Once again I'm begging anyone who operates a public service that they try using their own service once a week.

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Descendants

Written by Matthew Haughey on 2025-02-02 at 00:14

Here’s the invoice number. That’s an uppercase I not a 1 or a 7 or an uppercase T at the start.

Fastrak developers, you can make this so much easier for people with easier, shorter, more clear numbering and actual working QR codes.

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Written by Dan Wineman on 2025-02-02 at 06:59

@mathowie I hate that I’ve been trained to think this way, but… is it possible they don’t want to make it easier, because they profit more from late payment fees?

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Written by brook on 2025-02-02 at 02:03

@mathowie you going to a sketch fest show?

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Written by Matthew Haughey on 2025-02-02 at 02:26

@brook naw this was from last month

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