Somebody has sent me a cheque. But the previous process of sticking it in the post with a bank giro credit form no longer seems to exist, at least with my bank. So WTF am I supposed to do?
Options appear to be
(1) Physically take it into a bank branch. Which is a much longer journey than the letter box, and is an unnecessary covid exposure risk, and isn't open 24/7 like the letter box.
(2) Download some app, spend however long it takes on the security theatre to get it to work, use that. And then lose the password so if I get another cheque in another several years' time I'll have to start all over again.
This process of gratuitously making things more difficult just for the fun of it is called #enshittification, isn't it?
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OK, so I found I had the app on my phone. It wouldn't run, saying that this might be because it was out of date. The app didn't update itself and Android didn't update it automatically so I had to research how to do a manual update.
Then it says it doesn't recognise my device and I have to re-register from scratch. Which involves typing in all my personal info, no doubt. I wonder whether this is the genuine bank app I'm running or some sort of scam? How to tell?
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Then after half an hour of hoop-jumping "we can't process your cheque right now, please try again later".
How many times could I have walked to the letter box and back in the time wasted so far, and I still haven't succeeded?
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@TimWardCam Depending on who you bank with you might be able to go to a Post Office branch to deposit a cheque. Never tried it myself though... https://www.postoffice.co.uk/everydaybanking
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@elphez Sure. Same problems as visiting a bank branch - longer journey than the letterbox, covid risk, not open 24/7.
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@elphez Now waiting for an agent on the online chat. Apparently there is a well-hidden address you can post a cheque to, but now I have to find out how to obtain a "paying in slip" which the robot tells me I'll need but won't tell me how to obtain.
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@TimWardCam I wish you the best of luck in your quest!
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@elphez The cheque is for Β£300 so it's worth hanging on a little longer, the bank hasn't quite wasted that much of my time yet.
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@TimWardCam
You have a bank branch ???
They all closed down, everywhere I try to access one on my visits to the UK.
There are no staff or costs now, there's a board of directors making a fortune and a call centre full of humans being exploited and that's about all banks are nowadays.
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@mafeesh That too. The branch I knew about has closed down, but I think there are others.
I last went into a bank branch when I wanted to move half a million pounds of someone else's money from one place to another, and they were not unreasonably concerned to verify that I was genuine.
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@TimWardCam
But at least you knew you were dealing with an actual moron, not a computer-generated idiot.
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text/gemini