I've gone through and bulk closed a lot of tickets on our e-mail support queue, apologies if there are folks that still do need assistance but I've closed everything over 4 months old because there's no chance I'm going to meaningfully catch it up and a lot of the time I do suspect it's either resolved already or a non-issue at this point. Please do re-open the request or e-mail us again if you do need support, I am going to try to be a lot better at keeping on top of the queues this year.
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Just as an addition on this as well.
If you were expecting a reply (or never got a confirmation) when you e-mailed our support e-mail, please please please check your junk / spam.
E-Mail is difficult to get right and even though I'm confident all our settings are as they should be, I know sometimes it doesn't stop e-mail providers doing weird and wonderful things. I can confirm at this point we have no open support requests and that anything recent has been replied to or resolved. If you haven't had a reply and are expecting one please double check your junk / spam as I suspect you'll see the reply from me there as well as links to view the ticket on our ticketing service.
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