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Written by Andrew Bartlett on 2025-01-20 at 06:17

UX matters.

A poorly designed UI sets folks up for massive debts:

'My entire year's wages': Mum's $47k debt for Working for Families https://www.rnz.co.nz/news/business/539458/my-entire-year-s-wages-mum-s-47k-debt-for-working-for-families

This seems to have been a checkbox when a clear, must select one of:

• In a relationship

• Not in a relationship

Would have solved the whole thing.

Also the fault of doing social welfare at IRD to save the blushes of the middle class who wouldn't dare to deal with WINZ...

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