Ancestors

Toot

Written by kianryan ☑️🐙🏳️‍🌈 on 2025-01-05 at 23:12

Having just logged in to a particular website, and just checking a particular set of dates, and seeing them delayed again, with of course no notification, I have just caught myself from saying something inelegant.

To bed. With a book. And remove the phone. Before inelegant words utter from my fingers.

Flapping artichokes.

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Descendants

Written by [tj] - knows what your packets are thinking on 2025-01-06 at 11:17

@kianryan I haven’t been able to check my annoying wait, but I think it’s the same thing. When is the new shipping date?

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Written by kianryan ☑️🐙🏳️‍🌈 on 2025-01-06 at 11:43

@tj

Pocket Reform is still set to 3rd of Jan, I know that they don't have the stock for those, and I know the deal there. Tangara is now set for 31st of Jan, and I believe they have the stock for those and it's a shipping problem at their end.

I have no issues with the creators. My frustrations are entirely with Crowdsupply. Their choice to not notify on change is deliberate and hides underlying problems.

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Written by [tj] - knows what your packets are thinking on 2025-01-06 at 12:45

@kianryan you can check the pocket reform stock on mouser. Last check it said the 3rd of Jan, but it also hasn’t shipped.

Crowdsupply are incredibly bad at this aren’t they?

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Written by kianryan ☑️🐙🏳️‍🌈 on 2025-01-06 at 13:07

@tj It wouldn't take much to shift the bad to good. Even when there's problems with manufacture and parts. I'm unimpressed with the way Crowdsupply handle this, but I don't think it's directly in their interests to change.

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Written by [tj] - knows what your packets are thinking on 2025-01-06 at 15:54

@kianryan I think because they are mouser it’s too large an organisation to make a change.

It’s still a positive in the community with their ability to guarantee funding levels

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Written by kianryan ☑️🐙🏳️‍🌈 on 2025-01-06 at 16:25

@tj

You absolutely can make changes in huge organisations.

It's not easy, but you can.

And i would argue from the customer perspective, most of these problems are explicitly CrowdSupply, not necessarily Mouser.

Despite the fact that they're handling the distribution and logistics, from the post backing experience of the website through to the responses from customer support, they appear (whether or not it is true) to want little to no part of the customer care, leaving it entirely to the project owners, despite not really giving them the tools or ownership of that part of the process to do so.

At that point, and with the information they hold CrowdSupply are faced with a set of communication choices. The choices they currently do and do not make, out of those they could automate, speak quite loudly.

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Written by [tj] - knows what your packets are thinking on 2025-01-07 at 12:47

@kianryan Pocket Reform in now "Shipping on Jan 10, 2025" for me.

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