Ancestors

Toot

Written by Scott Jenson on 2025-01-02 at 23:42

If your #UX suggestion increases cost, most companies will demand proof that it will boost sales. That's fair. What burns my biscuit is that they have ZERO concern about reducing cost, assuming cost reductions have no impact.

Now, I'm not against cost savings! My point is that 'cutting' doesn't trigger the same "demand proof" requirement that 'increasing' does.

The goal isn't to say "reducing costs is bad" but rather "quality is important". Measure the impact, for both directions.

=> More informations about this toot | More toots from scottjenson@social.coop

Descendants

Written by George Baily on 2025-01-02 at 23:56

@scottjenson saying "quality is important" is about the most radical, unpopular thing anyone could say in a software business these days...

=> More informations about this toot | More toots from georgebaily@mastodon.social

Written by Scott Jenson on 2025-01-03 at 00:04

@georgebaily That may be true in the short term but I have to cling to that hope that people are starting to think longer term and when you do that, quality really matters more than anything else.

=> More informations about this toot | More toots from scottjenson@social.coop