You can't defend your rights unless you know your rights.
And people WILL try to deny you your rights.
I'm fighting with a school that has refused to give me records of an incident involving my child.
I asked the person to send me an email (we were on a call) stating that I requested the records and was denied, and she got very testy with me over that.
Thankfully I've got a friend who's a teacher, who gave me great advice on how to proceed.
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