Those darned Japanese, with their “Total Quality Management” process! [originally from the US] They just keep improving their processes, and reaping the benefits, without any kind of professional responsible bureaucratic gatekeeping process based on tedious time-consuming costly fictitious seemingly objective cost-benefit analysis, available only to upper management, due to the substantial resources it requires and consumes, and used mostly to bolster and reinforce their biases. It's so unfair!
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“By the time it can be captured in numbers, it’s too late.” (Peter Drucker, The Effective Executive, p17)
…
“Of course, visible figures are important but he that would run his company on visible figures alone will in time have neither company nor figures. The most important figures are unknown and unknowable but successful management must nevertheless take account of them…
…It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth.” (Deming)
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It's not that measurement is bad. The image emphasized in the article's opening (but never mentioned) is a good example of standard measurements enabling building compatible structures with plumbing, and replacing equipment with similar versions. Standards and measures enable planning, reuse, efficiency, and support the creation of entire industries and specializations.
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text/geminiThis content has been proxied by September (ba2dc).