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Written by Carlos Mogas da Silva on 2024-12-10 at 11:57

Can I reach anyone from #RedHat? Need some help with my developer subscription.

(boosts welcomed 🙏 )

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Written by Fran García on 2024-12-10 at 15:39

@r3pek what seems to be the issue? 😀

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Written by Carlos Mogas da Silva on 2024-12-10 at 16:04

@frangdlt nice question :) I'm trying to renew the dev subscription but it says that the "subscription is either ineligible for renewal or must be renewed through one of our companion sites" 🤷

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Written by Fran García on 2024-12-10 at 16:37

@r3pek what usually works for me is logging into developers.redhat.com with your portal credentials, and request a new developer subscription with the “join” button.

That should push a new developer subscription in your account in a few minutes.

I followed this process a month or so ago, so hopefully it hasn’t changed. 🤷

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Written by Carlos Mogas da Silva on 2024-12-10 at 16:44

@frangdlt well.... really wanted to avoid that, but if i really need to, that will be it.

I've sent an email to redhat... let's see what they say 🤷‍♂️

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Written by Fran García on 2024-12-10 at 16:45

@r3pek you don’t need a new username ; just log with your existing username .

If it works like in my case, it takes 15 secs 🙂

Out of curiosity, what’s the friction point here?

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Written by Carlos Mogas da Silva on 2024-12-10 at 16:47

@frangdlt avoiding the reconfiguration of the servers 😉 (wouldn't take that long 😛 )

Also.... don't see a "join" button for some reason 🤔

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Written by Carlos Mogas da Silva on 2024-12-10 at 16:50

@frangdlt oh... got it! 😃

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Written by Fran García on 2024-12-10 at 16:51

@r3pek it doesn’t require a reconfiguration; just a “subscription-manager refresh || subscription-manager attach —auto”.

In any case that’d be necessary even if somebody magically adds new subscriptions into your account. (or leave time for rhsmcertd to do its thing)

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Written by Vratislav Hutsky on 2024-12-10 at 16:36

@r3pek I ran into exactly the same issue back in June when my dev subscription was expiring. I blame it on this very non-intuitive message which implies some action needs to be taken. But in my case, it actually got renewed automatically when I had a look the following day (the day after it was supposed to expire), I didn't have to do anything :blobcatgooglyshrug: I hope it would be the same for you

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Written by Carlos Mogas da Silva on 2024-12-10 at 16:37

@hutsky not really. they expired on the 4th and are not active :(

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Written by Vratislav Hutsky on 2024-12-10 at 16:42

@r3pek ah, ok then. I'm not sure what to do with that, unfortunately. I'll ask around

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