Next we have Chika Masuda-san from the Japan Digital Agency! She's travelled all the way here for us!
Everyone in the Japanese government said 'What is design' when she first started working in the public sector.
What are the design allergies in the Japanese government? There is no Japanese translation for the word 'design' so they loan the English word. #DSDay24
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A word from their head of design: Just saying we will improve user experience is not enough. They need to create that mindset in government and change how government works. Including designers in teams won't be enough to create the change.
They try to understand why departments make the change in their way, and a user friendly approach does not change their way of doing things. #DSDay24
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