The Guardians Nino Omer says a new public accounts committee report that disability benefit claimants are receiving “unacceptably poor service” from the government, waiting on average 10 times longer than other claimants for calls to be answered. Meanwhile, rising DWP underpayments are leaving many at greater risk of hardship.
The Labour party wants to move away from the harshness of austerity, yet its rhetoric remains rooted in pledges to be “ruthless” in cutting the “spiralling” benefits bill.
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