Anyone who owns a #mantis Q40 #braille display noticing that thumb and routing keys are no longer passed onto #NVDA after the v2.4 update? Lot of cool stuff, but something seems to have gone screwy #screenReader #blind #humanware
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@zersiax I haven't seen any other reports of this yet (I don't have a unit to test with myself) - when did the v2.4 update come out? First, try restarting the PC - sometimes that fixes quirky behaviour. Do let me know if it's still happening
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@NVAccess It came out, according to the timestamp Tuesday, 10 December 2024, 21:10:21 GMT. I have not updated but can do so and provide info as needed. Assume hwIo debug logging info would be useful to have?
Source: https://support.humanware.com/en-usa/support/brailliant_bi_x_series/software_and_drivers
@zersiax
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@twynn @zersiax Thank you, that would be useful (either to us, or to Humanware) - but maybe make sure you've got a copy of the older driver if you need to go back as well.
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@NVAccess Oh, uh... they don't let you go back, just like iOS, Android, and practically everything these days which is all sorts of nonsense, but I only have it as a HID-compliant display tangentially for work, and my primary display works without issue even though there's a missing dot. I'll do a before-and-after comparison when i have a chance. @zersiax
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@twynn @NVAccess So, over USB, the device still shows up as being a Humanware display and the keys work. On Bluetooth, it's Standard HID braille display and the keys do not work. related, perhaps?
I've emailed Humanware about this,as well
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@twynn @NVAccess yeah... so humanware support US is more interested in the fact my unit's serial number is European than in actually reading my email and seeing the serial number is likely irrelevant. Oh well ...it's supposedly been forwarded to the European division, I'll report back if I ever hear back from them
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@zersiax I'm about to submit the report myself, not for the routing and thumb keys (because I can't reproduce), but for the inconsistent keybindings between USB vs. Bluetooth. This has become a weekend activity, why? @NVAccess
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@zersiax Report submitted. We will see what they say in result. @NVAccess, do we already have an issue in NVDA about the keybinding issue? Granted the quick reference isn't accurate anyway, e.g., Space+1+3 is not Shift+Tab but rather Home, but I can definitely submit something about the Humanware connection inconsistencies between USB and Bluetooth wit the 2.4 update as needed.
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@zersiax @NVAccess Update. Found it:
Issue: https://github.com/nvaccess/nvda/issues/17518
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@zersiax @NVAccess Second update, it appears Humanware does allow for rollbacks. I rolled back, made a new paring, and upgraded but could not replicate your input key issues:
2.3 release: https://humanware.s3.us-east-2.amazonaws.com/BrailleReader/release/2_3_0_D74E36352D278E1C966388667218908/Braille_Reader_v2.3.0_build3777.swu
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@zersiax @NVAccess I got a response from HumanWare, and they just wrote that "[w]e have forwarded your feedback to our developers for investigation." I'm not sure if I'll get anything back from said developers, but will keep you posted.
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@twynn @NVAccess lol my feedback got forward to their European division, because my serial number is from Europe. That quite clearly is the deciding factor here :)
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@zersiax @NVAccess Via @simon, there's a fix out. I have not seen that posted on the Brailliant BI-X Users list hence me not knowing about it earlier.
Post: https://www.freelists.org/post/aphmantischameleonuser/Hotfix-for-Mantis
Firmware: https://humanware.s3.us-east-2.amazonaws.com/BrailleReader/release/2_4_0_113ECB178D1FE84759759E15D438479B/Braille_Reader_v2.4.0_build4203.swu
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@twynn @zersiax @NVAccess @simon If this build does not fix the issues, please let me know so I can take this back in my contact with Humanware.
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@jessewienholts @twynn @zersiax @NVAccess I haven't installed the problematic update yet. Should I install that first, verify that the issue is happening and then verify the fix? Or should I just install this version and test it? Is it a problem on both ghluetooth and USB?
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@simon I just tested and the fix works. I'd just install the new build and make sure that "HumanWare Brailliant BI/B series / BrailleNote Touch" shows up when connecting via Bluetooth rather than "Standard HID Braille Display" in NVDA's Select Braille Display dialog. I was never able to reproduce the input keys not registering, so @zersiax could probably speak better into that issue. @jessewienholts @NVAccess
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@twynn @simon @jessewienholts @NVAccess Amusingly that issue got fixed for me when re-pairing bluetooth and resetting the display, so I'm not all that much use but I'll try the fix and see if it doesn't break stuff at the very least :)
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