Ancestors

Written by Mythic Beasts on 2024-12-05 at 13:10

We've migrated our support system to the open source RT with local enhancements. This just the first step to continuing being as good as we are. Being better will follow incrementally over time. https://www.mythic-beasts.com/blog/2024/12/05/a-big-change-that-you-hopefully-wont-notice/

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Written by NAB 🇬🇧🇪🇺🔶:marmite: on 2024-12-05 at 13:14

@beasts "We actually evaluated RT a bit over twenty years ago, and decided that it wasn’t right for us" - You, me, both! We're in the process of changing our system and we didn't even look at RT due to how much it wasn't for us many years ago!

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Toot

Written by Mythic Beasts on 2024-12-05 at 13:23

@NAB what did you choose in the end?

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Descendants

Written by NAB 🇬🇧🇪🇺🔶:marmite: on 2024-12-05 at 13:38

@beasts Zendesk to tide us over and then OSTicket.

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