The last point here, about people feeling that email is a bad way to communicate, really hits home for me. At Cisco, everything was done in email, from "wanna go to lunch?" to complex policy document reviews, to automation.
I received hundreds of emails a day, and read them in mutt, a powerful text-only, keyboard-only mail reader, plus some procmail rules.
And it worked very well. And I miss the effectiveness of the communication tools we had until Outlook broke it.
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