Ancestors

Written by Guido Günther on 2024-10-08 at 13:38

Any hints how to get a response from #Fairphone support? It's been almost a week since I contacted them regarding a warranty case (a broken hinge on an only 3mo old Fairbuds XL 🎧) and except for the auto responder it's total radio silence. (I''m pretty dependent on the noise canceling feature).

=> More informations about this toot | More toots from agx@librem.one

Written by WeAreFairphone on 2024-10-08 at 14:49

@agx Have you tried their Live Chat? That and their (limited) business hours at https://support.fairphone.com/hc/en-us (lower half). The broken headband base is a known issue: https://forum.fairphone.com/t/headband-base-weak-plastic/99406/33?u=urs_lesse

(NOTE: Despite the account name, we are not company staff). /u

=> More informations about this toot | More toots from WeAreFairphone@social.fairphone.community

Written by Guido Günther on 2024-10-09 at 09:31

@WeAreFairphone

So I tried the chat:

First one ends up in "Generated by AI" messages and then a "Customer Support says: We’re getting many chat requests right now, so you may wait longer than usual. Thanks for your patience!" and then nothing happens.

I guess I'll just need switch to another product/company as I'm pretty dependent on NC head phones.

Thanks a lot for your help though!

=> More informations about this toot | More toots from agx@librem.one

Written by Brian on 2024-10-18 at 22:40

@agx @WeAreFairphone I highly recommend aftershokz open air headphones, or their bone conduction ones. Best headphones I've ever purchased and they have a fantastic customer service team in my experience... Long story short I killed the microphone on my bone conduction headphones from them, and they replaced them no questions asked.

=> More informations about this toot | More toots from BrianA@mastodon.online

Written by Guido Günther on 2024-10-19 at 07:12

@BrianA @WeAreFairphone Thanks for the hint. I need good noise canceling. From what I've read this isn't the case for these?

=> More informations about this toot | More toots from agx@librem.one

Toot

Written by Brian on 2024-10-25 at 00:58

@agx @WeAreFairphone Unfortunately no. No bone conduction or open-air headphone will be able to do noise cancellation.

=> More informations about this toot | More toots from BrianA@mastodon.online

Descendants