Ancestors

Written by o7___o7@awful.systems on 2024-09-29 at 06:48

Salesforce invites a horse into the hospital

https://awful.systems/post/2497184

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Written by V0ldek@awful.systems on 2024-09-29 at 12:19

“You’re a VP of customer success?” he asked another attendee. “Congratulations on your position that did not exist five years ago!”

Okay what the fuck is a “VP of customer success” though, that’s a title so made up money laundering has to be involved, no?

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Toot

Written by gerikson@awful.systems on 2024-09-29 at 12:42

“Customer success” has been creeping into biztalk lately. According to Ed Zitron it refers to that subspecies of salescritter that works with SaaS victimscustomers to ensure they keep expanding their buying.

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Descendants

Written by YourNetworkIsHaunted@awful.systems on 2024-09-29 at 17:04

Basically, yeah. At my last job working in vendor support the “customer success” team was entirely sales-focused. Support (as in “my product isn’t working as expected please help”) was under a different department that would sometimes get badgered by the customer success guys if it seemed like a case was making it harder to upsell, or if the customer’s problem was that they wanted to do something their current purchase didn’t cover.

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