Ancestors

What I’ve heard from my endless hours of comedy podcasts is that at corporate gigs like this, sometimes some execs start getting the idea that, because comedy is being performed, that they get to make some jokes too. Once they get up on stage, the worst possible mask off shit just pours forth. I kind of want to know if that happened.

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Written by state_electrician@discuss.tchncs.de on 2024-09-29 at 10:05

I wish I could see that set and the audience reactions.

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Written by Soyweiser@awful.systems on 2024-09-29 at 11:14

I’m afraid for that, as I fear you would see a lot of laughing people. The emperor knows he is naked, but he still is emperor and he sees the people pretend he has clothes.

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Written by V0ldek@awful.systems on 2024-09-29 at 12:19

“You’re a VP of customer success?” he asked another attendee. “Congratulations on your position that did not exist five years ago!”

Okay what the fuck is a “VP of customer success” though, that’s a title so made up money laundering has to be involved, no?

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Written by gerikson@awful.systems on 2024-09-29 at 12:42

“Customer success” has been creeping into biztalk lately. According to Ed Zitron it refers to that subspecies of salescritter that works with SaaS victimscustomers to ensure they keep expanding their buying.

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Written by YourNetworkIsHaunted@awful.systems on 2024-09-29 at 17:04

Basically, yeah. At my last job working in vendor support the “customer success” team was entirely sales-focused. Support (as in “my product isn’t working as expected please help”) was under a different department that would sometimes get badgered by the customer success guys if it seemed like a case was making it harder to upsell, or if the customer’s problem was that they wanted to do something their current purchase didn’t cover.

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Written by vin@lemmynsfw.com on 2024-09-29 at 12:46

It’s just support and upsell

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Written by antifuchs@awful.systems on 2024-09-29 at 13:52

The industry called it “field engineering” previously, and “customer support” prior to that; renames happened every time the execs heard how this portion of their business is only a cost center and can easily be done by chat bots (to which the customer success people would say, good luck with that).

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Written by Steve on 2024-09-29 at 14:23

It’s like how “marketing” became “UX researcher”

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Written by joao@aussie.zone on 2024-09-30 at 14:27

Marketing has not become UX research/design, you can’t possibly know what UX design is and say that.

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Written by Steve on 2024-09-30 at 14:37

Ok, you’ve convinced me

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Written by funkless_eck@sh.itjust.works on 2024-09-30 at 15:27

in a startup model where product directly implements function requests from clients, it’d be the head of deciding which functions, sprints, priorities etc.

And/or ensuring that clients are handled well enough so they’re not at risk of churn at the q3/q4 turnaround.

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Written by expr@programming.dev on 2024-09-30 at 15:51

Usually it’s the part of the org that is directly interacting with big, corporate customers. Those customers can and often do directly shape how a product works. It’s like a sales team, but focused on existing customers with big contracts (that might be expanded), rather than acquiring new customers.

But admittedly, this has just been my experience. I’m sure it’s probably not universally true.

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Written by Mister Neon on 2024-09-29 at 15:11

I hope he gets invited to a ServiceNow convention.

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Written by bitofhope@awful.systems on 2024-09-30 at 02:44

The fact that there are 45,000 ‘trailblazers’ here couldn’t devalue the title any more.

Trailblazing, more like scorched earth policy.

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