Just had to convince an #ai chatbot to let me speak to a human for my company's internal corporate it support desk.
It was, predictably, useless, just like every other automated support system I've ever interacted with.
But I earnestly wonder how much of that is because I, and people like me, independently troubleshoot and research before we try to bother a human, so we're just hitting the filtering function for people who refuse the read the instructions.
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Or put another way, I'm curious to what extent chatbots are objectively useless, vs. me just being uniquely situated to never have a question that they're capable of answering.
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Okay, three hours later I finally got a response from a human, who also ignored all the context of my question and spammed me with a link to the same inapplicable help desk article that the AI did.
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@growlph That's what makes AI helpdesks so great - they're no worse than the initial human support contact!
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text/gemini