=> https://www.reddit.com/r/modnews/comments/12kxfd4/mobile_moderation_on_reddit/
created by lift_ticket83 on 13/04/2023 at 17:54 UTC
276 upvotes, 58 top-level comments (showing 25)
Greetings and salutations moderators of Reddit.
It wasn’t too long ago that some might have considered it a “bold move” to try and moderate one’s subreddit from a mobile device. Mobile moderators were looked at with an air of intrigue, wonder, and bemusement (they must be crazy, how do they do it?). We somewhat affectionately referred to it as “hard mode” internally. However, over the past year, we’ve launched a number of new mobile moderating features that have made it significantly easier to manage your community from your phone. Over that time mod actions on mobile have increased dramatically. Today we’re excited to add to our list of recent mobile accomplishments and announce some new feature launches, in addition to reviewing the current state of affairs when it comes to moderating your communities from our apps.
But before we dive into the progress we’ve made on the mobile moderation front, we want to give a sneak peek into the work and improvements ahead of us. Over the past several weeks, we’ve hosted a number of user research sessions with mobile moderators to share our ideas and get their feedback on ways in which we can improve the mobile moderator experience. Thanks to these sessions and their feedback we’re currently exploring the below ideas:
Okay - now let’s talk ‘bout what’s live today.
We want to give mods greater flexibility and customization when it comes to managing their communities and workflows. One of the ways we did so last year, was by adding the ability for moderators to sort their mod queue by recency[1] and number of reports[2]. This improvement has helped moderators identify and prioritize the most potentially problematic content within their Mod Queues.
=> 1: https://www.reddit.com/r/modnews/comments/uj5azz/may_mod_experience_product_updates/ | 2: https://www.reddit.com/r/modnews/comments/vnmpgo/mobile_removal_reasons_mod_queue_improvements/
Last summer[3] we brought the power of Mod Notes and the User Mod Log to the palm of your hand. Since then mods have created almost 50K notes from our native apps, and in March mods of almost 9k subreddits accessed their mobile User Mod Log. Both these tools help provide context into a community member’s history within a specific subreddit. It displays mod actions taken on a member, as well as on their posts and comments. It also displays any Mod Notes that have been left for them.
=> 4: https://i.redd.it/xfkfmsef7cta1.gif
Perhaps one of the most glaring parity gaps between the desktop and mobile moderator experience was with the way mods on mobile utilized Removal Reasons (i.e. they couldn’t). We’ve been hard at work closing that gap, and over the last several months have launched the ability for mobile mods to apply removal reasons within their subreddit[5], while also giving them the ability to remove as their subreddit[6], and manage their removal reasons[7].
=> 5: https://www.reddit.com/r/modnews/comments/vnmpgo/mobile_removal_reasons_mod_queue_improvements/ | 6: https://www.reddit.com/r/modnews/comments/wpy5c8/announcing_remove_as_a_subreddit/ | 7: https://www.reddit.com/r/modnews/comments/11n2rbk/managing_your_removal_reasons_on_mobile/
Throughout the course of these launches, we heard from more than a few mods that removing a piece of content without a reason was a cumbersome process. In order to do so, a mod would need to take multiple actions to select that option, thereby slowing down their workflow process.
We’ve made some UI updates that now make removing without a reason faster to access. Thank you to everyone who provided us with this feedback, please keep it coming as we continue to iterate and improve this mod experience for everyone.
By this point, you’ve probably caught onto the fact that improving mobile workflows for mods was and remains a big goal of ours. In the spirit of cross-platform parity, increased efficiency, and fewer UX headaches, we redesigned the iOS comment overflow menu[8] to more closely resemble the Android mod experience. Doing so has made it easier for iOS mods to lock and unlock comment threads within their Mod Queues.
=> 8: https://new.reddit.com/r/modnews/comments/za1dcs/mod_workflow_improvements_for_mod_queue_and/
We also made it easier for Android mods to lock comments from the post details page[9]. Lastly, we added a top-line entry point for Modmail[10], making it far easier for mods to quickly access Modmail when needed.
=> 9: https://www.reddit.com/r/modnews/comments/ydcrh3/mod_log_mod_queue_improvements_and_more_oh_my/ | 10: https://www.reddit.com/r/modnews/comments/za1dcs/mod_workflow_improvements_for_mod_queue_and/
This week we’re excited to announce that iOS and Android mods will be able to more easily share the context of the content that appears within your Message inbox. This will increase the efficiency of facilitating appeals and escalations to the appropriate admin teams.
Over the past few weeks, we’ve held a number of shadow sessions with some of y’all who are new to Android moderation. During these sessions, it became apparent that it’s not exactly clear that mods need to explicitly turn “mod mode” on when entering the post details page in order to moderate comments. In the coming weeks, we intend to make comment moderation more easily accessible! This change will bring parity between the Android moderator experience and iOS.
None of these changes would be possible without your valuable input, so please share your thoughts in the comments below - and let us know what you think about the mobile mod experience and the things we have planned for the future!
=> Comment by shiruken at 13/04/2023 at 18:07 UTC*
83 upvotes, 2 direct replies
We’ve made some UI updates that now make removing without a reason faster to access.
THANK YOU
=> Comment by NattyB at 13/04/2023 at 18:10 UTC
29 upvotes, 1 direct replies
Increase the content density within Mod Queue to improve efficiency and scannability.
this is really big for me, and one reason why i've stuck with a 3rd party app for so long. thank you for addressing all these issues!
=> Comment by GrumpyOldDan at 13/04/2023 at 18:09 UTC*
23 upvotes, 4 direct replies
Overall it has made some pretty major steps forward and there are a lot of positives so thank you to you and your team for helping make mobile modding a bit easier for all of us.
The queue sort is fantastic, the removal reasons are a huge help and mod notes works nicely. Removal reasons feels like it's so nearly there but just needs some small improvements to be perfect.
There is of course still more to do and on my list of grumbles/requests is:
Would have liked to have discussed it a bit more during a shadow session if that had been offered.
Overall modding on mobile has become a lot better and the progress from where we were a year ago is pretty impressive. Hopefully we'll continue to see this improved.
=> Comment by communitycirclejerk at 13/04/2023 at 18:19 UTC
19 upvotes, 2 direct replies
Would anyone else find it useful to be able to reply with the u/[sub]-ModTeam account without having to remove the comment/post and approving it back again?
=> Comment by TheChrisD at 13/04/2023 at 18:06 UTC
39 upvotes, 1 direct replies
Thanks to these sessions and their feedback we’re currently exploring the below ideas:
Making it possible to reorder removal reasons.
Please don't just explore it, actually do it. Rules are easily adjusted and re-ordered, but we still can't for the removal reasons which are more numerous, and generally tied to those rules?
=> Comment by Lord_TheJc at 13/04/2023 at 18:22 UTC*
15 upvotes, 2 direct replies
We’ve made some UI updates that now make removing without a reason faster to access.
So… it’s still more than 1 tap, like it used to be, but now the button is bigger.
I mean, better than nothing, but this hardly fixes the problem.
I know you have a severe allergy to adding toggleable options so we can choose what we prefer, but I’m still gonna suggest to please add a toggle about getting the removal reasons prompt.
Toggle on: you get the prompt. Toggle off: direct removal with no prompt. Everyone should be happy this way.
Actually, even better: with the toggle you decide if you want an additional button to remove with a reason. I see space for an extra optional button, same icon but with a + nearby.
Edit: forgot about the rest.
The rest looks nice, and please do implement all these things you are looking around!
Especially a full mobile modlog. The user modlog is a step in the right direction but each time something is not clear that’s not what I look. I have to open my mobile browser and open the modlog from here.
=> Comment by I_am_something_fishy at 13/04/2023 at 18:15 UTC
14 upvotes, 1 direct replies
That would be GREAT to be able to manage the community rules on mobile. I primarily mod on mobile at the moment, and although I do have access to desktop Reddit, it would be more accessible for me to me modify the rules on my phone. That’s cool to see Reddit working so hard on making the moderating experience better for mobile users! I’m looking forward to these changes.
=> Comment by Living_End at 13/04/2023 at 18:53 UTC
12 upvotes, 2 direct replies
I wish there was a quick way to report users to admins on mobile. My sub has a problem of someone making a bunch of new accounts and posting stuff against the rules and then after getting banned moving onto another account. I have to go to desktop to report them any further.
=> Comment by magistrate101 at 13/04/2023 at 22:11 UTC
12 upvotes, 2 direct replies
For the love of God make sure these features get added to the public API so custom Reddit apps aren't (totally not intentionally) hamstrung
=> Comment by megared17 at 13/04/2023 at 19:09 UTC
10 upvotes, 1 direct replies
Would be nice if there was a way to review the spam/removed messages from mobile.
=> Comment by neuroticsmurf at 13/04/2023 at 18:09 UTC
18 upvotes, 1 direct replies
Modding on the app is getting better and better, and I appreciate it! Thank you.
=> Comment by Nympho_Ninja at 13/04/2023 at 18:25 UTC
9 upvotes, 0 direct replies
As a mobile mod, THANK YOU for your continued efforts at incrementally making the mobile mod experience better and more efficient!!!
=> Comment by [deleted] at 13/04/2023 at 18:36 UTC
8 upvotes, 1 direct replies
[deleted]
=> Comment by Mathias_Greyjoy at 13/04/2023 at 19:39 UTC
8 upvotes, 0 direct replies
Can you Please offer the option to send both a modmail and a stickied comment for removal reasons? I find I need to send both to users breaking rules. It's incredibly tedious to do all this every time I remove something-
As well as the fact that this seven step process makes it very likely that I'll hit the wrong rule and/or make some kind of mistake. Can you imagine what this is like when you get to a post with multiple comments in it you have to remove?
Please create a button that sends both at the same time!
=> Comment by jmxd at 13/04/2023 at 18:45 UTC
7 upvotes, 1 direct replies
my boy BobbiCorwen had a wild character arc
=> Comment by RichManSCTV at 13/04/2023 at 20:15 UTC
6 upvotes, 0 direct replies
I love how I can remove something and then select it to send a message to the user , lock the thread, and so on. I feel moderation on mobile is easier than desktop sometimes.
=> Comment by iKR8 at 14/04/2023 at 00:03 UTC
7 upvotes, 0 direct replies
These are all great improvements.
Can we now get the mod queue for spam/removed content on mobile app moderation please?
=> Comment by pk2317 at 14/04/2023 at 03:26 UTC*
7 upvotes, 1 direct replies
Ahem.
Yes, if I go solely to my Mod Feed, I can still see usernames. But I do, in fact, like to use Reddit for reasons other than moderation. My previous preferred way of using the site was a custom feed I made, consisting of a mix of subreddits I moderate and quasi-related ones that I don’t. That way I could keep an active eye on my communities while doing my regular browsing (after clearing out ModQueue and ModMail, etc).
Now in order to see usernames (which is vital to my moderating experience), I can only use my dedicated mod feed or going to the individual subreddits. Only if I have time/energy after that could I browse other subreddits, and I’d need to either create a new “non-moderating” feed, or just have to see all my subs’ posts multiple times.
If this can’t be rolled back universally, then PLEASE make it a toggleable feature, or at the VERY least make it toggleable for custom feeds.
(Most of the rest of the changes I’m generally positive about with some minor critiques/preferences, but this is a HUGE one.)
=> Comment by Alert-One-Two at 14/04/2023 at 09:14 UTC
7 upvotes, 0 direct replies
Can we please have the option to report comments in mod queue? We see things that often need flagging to admins so just removing/banning the user doesn’t always go far enough. Flagging them to you via standard reporting reasons will mean they are more likely to be banned from the platform sooner for their bad behaviour, rather than just our sub.
=> Comment by stark74518 at 14/04/2023 at 10:54 UTC
7 upvotes, 0 direct replies
a very important feature is missing and that is writing rules from mobile, it would be great if you can add it with removal reasons.
=> Comment by bizude at 13/04/2023 at 19:25 UTC
5 upvotes, 1 direct replies
It wasn’t too long ago that some might have considered it a “bold move” to try and moderate one’s subreddit from a mobile device.
It still is
=> Comment by PepsiColaMirinda at 13/04/2023 at 20:53 UTC*
5 upvotes, 0 direct replies
Okay so this might be pretty niche, but I figure what's the harm in putting it out there.
To set some context, we have made gender verification mandatory on our main sub (via your standard verification methods usually employed). So now, in order to post on the sub, you need to have the verified flair.
Now because of the nature of the subreddits I moderate, a lot of people who send us modmails for getting their flairs added use alt accounts or accounts that have no previous visible comment/post history on the sub.
The point I'm driving at is this: if a user has a post or comment, I can simply click on their username in the sub on that post/comment and then use "Change User Flair". However, for the "new" users with no history I currently have to manually open the grant flair URL using the in-built browser and search for the username. This is very time consuming, and not to mention the Grant User Flair page itself is occasionally buggy so I have to switch to desktop mode in the mobile browser.
I can see this being useful in other contexts for other subs too, and clearly the underlying skeletal structure connecting a modmail and the user is there so it should be rather easy to add I think.
=> Comment by DidItForButter at 14/04/2023 at 00:31 UTC
5 upvotes, 0 direct replies
I see a few of my suggestions made it this round!
Y'all made some stellar progress!
=> Comment by lachjeff at 14/04/2023 at 01:17 UTC
5 upvotes, 0 direct replies
It’s been a while since there’s been a post here that I’ve actually thought was positive, but this is a huge positive
=> Comment by ItsRainbow at 13/04/2023 at 19:37 UTC
5 upvotes, 0 direct replies
Thanks team!!
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